FAQs

If you have a pressing question about our services, we may have already answered it below.

We would always recommend that you call in professional carpet cleaners like us. Although there are many products on the market, none of them will give you the results that a steam clean can, so give us a call.

We will always assess your carpets before we go in to clean them, as some can be prone to shrinkage. With our many years of experience, we can determine the bests method to ensure that your carpet does not shrink.

This can depend on many different factors, including the temperature both inside and outside of your home as well as the pile length of the carpet. However, our equipment will leave your carpets as dry as possible so they should completely dry out in no time at all.

Depending on your circumstances, we can try and come out to you within 24 hours.

No you won’t. We can manoeuvre around large items. We only suggest that you put your breakable items into storage for extra safety. Although, we will be extremely careful during our visit.

We are open 24 hours a day 7 days a week.

We can take a variety of payment types including cash, card, contactless, Apple Pay and bacs. All cards accepted.

No, steam cleaning is the most effective cleaning method and is gentle enough for even fragile fabrics. Just get in touch to find out more information.

Hoovering your carpets would be extremely useful for us, so it is recommended. Vacuuming can help to remove larger particles which may block our filters.

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Give Steam Genie a Call

If we haven’t answered your question above, then feel free to contact us, we will be more than happy to accommodate you.

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